# Dukascopy Bank SA Broker Analysis
## Overview

Dukascopy Bank SA is a Swiss online bank headquartered in Geneva, Switzerland, offering forex, CFDs, cryptocurrencies, binary options, and banking services. Founded in 2004, it operates under strict regulatory oversight and provides trading platforms like JForex and MetaTrader. This analysis evaluates Dukascopy based on online complaints, risk levels, website security, WHOIS data, IP hosting, social media, red flags, regulatory status, user precautions, and brand confusion risks. ## 1. Online Complaint Information

• Trustpilot Reviews: As of April 2025, Dukascopy has mixed reviews on Trustpilot, with 716–740 reviews across regions. Positive feedback highlights the JForex platform’s back-testing features and trading tools. However, negative reviews frequently mention:
• Poor customer service, with delays or unresponsiveness.
• Issues with account verification, document rejections, and withdrawal delays.
• Complaints about blocked accounts without clear reasons, with some users alleging unprofessional support.
• Other Sources: Sites like wikifx.com report user dissatisfaction with slow server responses, delayed customer support (e.g., two-day response times), and restricted trading accounts. Some users question Dukascopy’s ECN model, alleging dealing desk practices.
• Scam Allegations: A fund-recovery.net review labels Dukascopy as a potential scam due to withdrawal issues and login problems, though these claims lack substantiation and may reflect isolated cases. Most reputable sources (e.g., Investing.com, DailyForex) do not classify Dukascopy as a scam. Assessment: While Dukascopy has a solid reputation, recurring complaints about customer service and withdrawals suggest operational inefficiencies. These issues do not indicate systemic fraud but warrant caution.

  2. Risk Level Assessment

• Broker Risk: Dukascopy is considered low-risk for forex and CFD trading due to its regulation by Tier-1 authorities like FINMA (Switzerland). It offers negative balance protection (via Dukascopy Europe) and segregates client funds.
• Trading Risks: High leverage (up to 1:200) and volatile instruments like cryptocurrencies pose significant risks. Dukascopy warns that forex/CFD trading can lead to total capital loss, emphasizing risk management tools like stop-loss orders.
• Client Fund Safety: Over 90% of Dukascopy’s assets are held in cash and Swiss Confederation bonds, minimizing exposure to risky securities. Client deposits are insured up to CHF 100,000 via Esisuisse. Assessment: Low institutional risk due to strong regulation and asset management, but trading risks remain high without proper user diligence.

  3. Website Security Tools

• SSL/TLS Encryption: The official website (https://www.dukascopy.com/) uses HTTPS with Cloudflare SSL, ensuring secure data transmission.
• Cookies and Tracking: Dukascopy’s privacy policy details the use of cookies for analytics and functionality, with user consent options compliant with GDPR.
• Login Security: The platform supports static IP registration and two-factor authentication (via security codes), reducing unauthorized access risks. However, users are warned against sharing access codes with third parties.
• Video Identification: Dukascopy employs video-based onboarding to verify identities, adhering to anti-money laundering (AML) regulations without analyzing biometric data post-verification. Assessment: Robust security measures are in place, aligning with industry standards for financial institutions.

  4. WHOIS Lookup

• Domain: dukascopy.com
• Registration: August 8, 2000 (24 years old), indicating a well-established online presence.
• Registrar: Register.com, Inc.
• Name Servers: serena.ns.cloudflare.com, stan.ns.cloudflare.com
• Status: Active, with no reported threats as of recent checks.
• Registrant: Contact details are redacted for privacy, common for regulated entities to prevent abuse. Assessment: The long-standing domain and reputable registrar suggest legitimacy and stability.

  5. IP and Hosting Analysis

• ASN: AS41623 (Dukascopy Bank SA)
• Hosting: Cloudflare, a trusted provider for DDoS protection and performance optimization.
• IP Address: Associated with Dukascopy’s Geneva███ servers in Geneva, Switzerland.
• Abuse Contact: [email protected]
• Geolocation: Primarily hosted in Switzerland, with some services possibly routed through Cloudflare’s global CDN. Assessment: Hosting via Cloudflare ensures reliability and security. The Swiss-based infrastructure aligns with Dukascopy’s headquarters.

  6. Social Media Presence

• Platforms: Active on Twitter, YouTube (Dukascopy TV and Academy), LinkedIn, and Facebook.
• Content: Dukascopy TV provides market updates, expert interviews, and tutorials. The YouTube Academy channel offers educational content, though some users note limited depth compared to competitors.
• Engagement: Regular posts, but engagement varies. Twitter focuses on market news and platform updates, while YouTube has consistent streaming.
• Red Flags: No significant negative sentiment on social media beyond occasional user complaints mirroring Trustpilot issues (e.g., support delays). Assessment: Professional and active social media presence, enhancing transparency and education.

  7. Red Flags and Potential Risk Indicators

• Clone Websites: Dukascopy has issued warnings about fraudulent clone sites (e.g., https://duukascoppy.com/, https://dukascon.com/, https://www.dukascopys.top/). These sites mimic Dukascopy’s branding to steal personal data.
• Customer Service Complaints: Persistent issues with delayed responses and verification processes may frustrate users.
• Withdrawal Issues: Some users report difficulties withdrawing funds, often tied to compliance checks, which may feel overly stringent.
• High Leverage Risks: Up to 1:200 leverage can lead to significant losses if mismanaged.
• 2014 Legal Issue: A Zurich court ordered Dukascopy to disgorge 775,000 CHF in profits from churning by investment managers. No criminal charges were filed against Dukascopy, but it highlights third-party risks. Assessment: Clone sites pose a significant external threat. Internal issues like customer service and withdrawals are concerning but not uncommon in regulated environments.

  8. Website Content Analysis

• Transparency: The website clearly outlines services, fees, risks, and regulatory details. Swap rates, spreads (e.g., EUR/USD at 0.3–0.4 pips), and commissions (0.7 pips default) are disclosed.
• Educational Resources: Dukascopy TV, webinars, and a support forum provide insights, but educational content is less extensive than some competitors.
• Risk Warnings: Prominent disclaimers highlight the high risk of forex/CFD trading and the potential for total capital loss.
• Accessibility: The site is user-friendly, with mobile apps and browser-based trading options. However, some users report login issues, possibly due to compliance or technical glitches. Assessment: The website is professional and transparent, though educational offerings could be expanded.

  9. Regulatory Status

• Primary Regulator: Swiss Financial Market Supervisory Authority (FINMA), a Tier-1 regulator, licenses Dukascopy as a bank and securities dealer.
• Subsidiaries:
• Dukascopy Europe IBS AS (Latvia): Regulated by the Financial and Capital Market Commission (FCMC), with EUR 20,000 deposit protection.
• Dukascopy Japan: Regulated by the Japan Financial Services Agency (JFSA).
• Other Licenses: Authorized by the DFSA (Dubai) for its representative office.
• Compliance: Strict KYC/AML procedures, including video identification and transaction monitoring, ensure regulatory adherence. Assessment: Strong regulatory oversight across multiple jurisdictions enhances trustworthiness.

  10. User Precautions

• Verify Website: Only use https://www.dukascopy.com/ or verified subdomains (e.g., dukascopy.bank). Avoid similar-looking domains.
• Secure Access: Enable two-factor authentication and register static IPs for login security.
• Risk Management: Use stop-loss orders, limit leverage, and avoid overtrading.
• Third-Party Caution: Never share access codes with money managers or third parties. Use Dukascopy’s stop-loss functionality for managed accounts.
• Due Diligence: Verify withdrawal terms and compliance requirements before depositing funds.
• Report Issues: Contact [email protected] or regulatory authorities (e.g., FINMA) if unresolved issues arise. Assessment: Users must prioritize security and risk management to mitigate trading and operational risks.

  11. Potential Brand Confusion

• Clone Sites: Fraudulent domains like duukascoppy.com exploit minor spelling variations, risking data theft.
• Similar Names: No major brand confusion with other legitimate brokers, but clones pose a persistent threat.
• Mitigation: Dukascopy actively warns about clones and pursues legal action, but users must verify URLs carefully. Assessment: Clone sites are a significant concern, requiring user vigilance to avoid phishing scams.

  Conclusion

Dukascopy Bank SA is a legitimate, low-risk broker with strong regulatory oversight, robust security, and a wide range of trading instruments. However, customer service delays, withdrawal issues, and clone website threats are notable concerns. Users should exercise caution with leverage, verify website authenticity, and use risk management tools to trade safely. Sources:

• Investing.com (2024)
• iamforextrader.com (2025)
• interactivecrypto.com (2024)
• dukascopy.com Privacy Policy (2023)
• Trustpilot Reviews (2025)
• Finance Magnates (2024)
• BrokerInsightHub (2024)
• WikiFX
• Wikipedia (2018)
• DailyForex (2022)
• fund-recovery.net
• dukascopy.com F.A.Q. (2025)
• dukascopy.com ECN Broker (2025)
• dukascopy.com Client Protection (2025)
• FX News Group (2024)
• IPinfo.io
• dukascopy.com.usitestat.com