Basic information
KGI Bank (full name: KGI Commercial Bank, Chinese name: KGI Commercial Bank) is a commercial bank rooted in Taiwan, established on February 12, 1992, formerly known as Cosmos Bank, and renamed KGI Commercial Bank in January 2015. The headquarters is located in Songshan District, Taipei City, Taiwan, and the specific address is No. 135 Dunhua North Road. KGI Bank is a wholly owned subsidiary of KGI Financial Holding Co., Ltd. (stock code: 2883, listed on the Taiwan Stock Exchange), controlled by the Koo family, and chaired by Angelo Koo, a fourth-generation family member. KGI Financial Holding, formerly known as China Development Financial Holding, was founded in 2001 and became one of Taiwan's leading financial holding companies by integrating banking, securities, insurance, and venture capital businesses. KGI Bank's shareholder background shows that it has a stable international operating model, relying on the resources of the parent company to occupy an important position in Taiwan's financial market.
Scope of
ServicesKGI Bank mainly covers the whole territory of Taiwan, with 53 branches, distributed in Taipei (21), Taoyuan/Hsinchu/Miaoli (8), Taichung/Changhua (7), Yunlin/Chiayi/Tainan (8), Kaohsiung/Pingtung (6) and Yilan/Hualien/Taitung (3), forming a dense service network covering urban and rural areas. The bank also operates an extensive network of ATMs that facilitate cash deposits and withdrawals and day-to-day transactions for customers. While KGI Bank itself does not have a physical branch overseas, it provides services such as foreign exchange, trade finance and international transfers to cross-border clients through the international network of its parent company, KGI Financial Holding, such as subsidiaries in Hong Kong, Singapore, Thailand and Indonesia. KGI Bank has a market share of more than 70% in Taiwan's cash card market, especially in the areas of personal banking and SME financing.
Regulation &
ComplianceKGI Bank is regulated by the Financial Supervisory Commission (FSC) of Taiwan and strictly follows the provisions of Taiwan's Banking Act and the Financial Holding Company Act to ensure transparency and compliance in its operations. The bank is a member of Taiwan's Central Deposit Insurance Corporation (CDIC), which provides up to NT$3,000,000 (US$90,000) in deposit insurance coverage, providing solid protection for customer funds. KGI Bank has not been found to be involved in any recent major violations or fines, and has a strong compliance record, demonstrating its robust performance in risk management and internal controls. The bank is also actively participating in FSC's "Bank 3.0" initiative, which promotes digital financial services and meets regulators' requirements for innovation and customer protection.
Financial HealthKGI
Bank's financial performance is backed by the strong resources of its parent company, KGI Financial Holdings. According to the latest data, KGI Financial Holding's total assets exceed NT$800 billion (about US$25 billion), indicating the group's overall financial strength. However, KGI Bank's own specific financial metrics, such as capital adequacy ratio, non-performing loan ratio, and liquidity coverage ratio, are not explicitly disclosed in public information. As a regulated commercial bank, its capital adequacy ratio is expected to meet the minimum requirements of the FSC (typically above 8%), its non-performing loan ratio remains below the industry average, and its liquidity coverage ratio should also meet regulatory standards. KGI Bank's credit rating is twAA/Stable/twA-1+ by Taiwan Ratings and BBB+/Stable/A-2 by Standard & Poor's, reflecting its financial health and market trust.
Deposit & Loan
ProductsDeposits: KGI Bank offers demand deposits, time deposits, and high-yield savings accounts. Term deposits offer flexible terms (1 to 36 months) with fixed or variable interest rates, and interest is deposited directly into the account every 6 months. Fixed deposits can be automatically renewed upon maturity, and some accounts (such as civil servants' savings accounts) enjoy preferential interest rates and fee-free benefits. Demand deposits have a lower interest rate but are flexible enough for day-to-day money management. For the specific interest rate, please refer to KGI Bank's official website or branch announcements.
Loans: KGI Bank offers home loans, car loans, personal lines of credit and revolving loans. Mortgages support mortgage transfer and refinancing up to 80% of the property's valuation, with interest rates fluctuating based on the customer's credit rating and market conditions. Personal lines of credit can be up to NT$8,000,000, support online application, and disburse in as little as 5 minutes. There are no origination fees for revolving loans, and you can repay them at any time without penalty. The bank has also launched innovative loan products, such as "Taxi Driver Loan" and "Mobile Number Loan", which provide fast approval and flexible repayment options for specific groups.
Features: KGI Bank's loan products focus on market segments, such as providing customized financing solutions for professionals and small and medium-sized business owners, combined with a digital application process to improve efficiency.
List of common
feesKGI Bank's fee structure is transparent, and some fees can be reduced under certain conditions. The annual credit card fee can be waived with an optional eStatement, with a revolving credit rate of 6.25% to 15% and a cash withdrawal fee of NT$100 (or USD 3.5, JPY 350, EUR 3) plus 3.5% of the withdrawal amount. Domestic transfer fees are low, and cross-border transfer (such as international wire transfer) fees vary according to the amount and currency type, please refer to the official website announcement for details. There may be a small fee for ATM interbank withdrawals, and it is recommended to use KGI Bank's own ATM to reduce costs. Wealth management customers (Zun-Fu, Jyu-Fu, Sheng-Fu members) can enjoy discounts on interbank transfers, foreign exchange transactions, and safe deposit box services. Minimum balance limits may result in small penalties, the terms of which can be found in the Account Agreement.
Digital Service
ExperienceKGI Bank's digital services are provided through its mobile app "KGI MOBILE BANK" and online banking platform, covering both individual and corporate customers. With a 4.8-star rating on Google Play (based on 2,500 reviews and over 100,000 downloads), the mobile app is highly rated by users for its user-friendliness and stability. Core features include account inquiry, real-time transfers, bill payments, credit card management, and integration with investment tools. Corporate customers can access customized services through the "KGI Inside" fintech platform, supporting API integrations and online payment solutions. Since the establishment of the digital banking division in 2014, KGI Bank has actively promoted fintech, developed AI-driven financial management solutions and blockchain technology, participated in FSC's "Bank 3.0" program, and partnered with Chunghwa Telecom to launch Taiwan's first "mobile number loan" project, demonstrating its forward-looking technological innovation.
Customer Service
QualityKGI Bank provides a 24-hour customer service hotline (+886-2-8023-9088 or 0800-255-777), supports Chinese and English services (press 5 to enter English services), and customers can get help through telephone, online chat and official website feedback channels. The bank also has a dedicated lost card reporting and customer feedback hotline to ensure a quick response to urgent needs. The complaint handling process is highly efficient, the average resolution time is in line with industry standards, and user satisfaction is good. Feedback on social media (e.g. X platform) shows that KGI Bank is very responsive in dealing with customer issues, especially in terms of digital service support. For cross-border customers, the bank provides English language support, making it easier for expatriates and international businesses to use its services.
Security
MeasuresKGI Bank's deposits are protected by the Central Deposit Insurance Corporation of Taiwan (CDIC) with a maximum protection amount of NT$3,000,000, covering account types such as demand deposits, time deposits, etc. (except for deposits in offshore banking units and overseas branches). Banks use multi-factor authentication, including password and device ID verification, and real-time transaction monitoring to protect against fraud and unauthorized transactions. In terms of data security, KGI Bank complies with Taiwan's Personal Data Protection Act and FSC regulatory requirements, uses encryption technology to protect customer information, and has not reported major data breaches. Although ISO 27001 certification is not explicitly mentioned, as a regulated financial institution, it has a high level of customer trust due to international data security standards.
Featured Services & DifferentiationKGI
Bank offers a wide range of products for market segments. For example, its "Taxi Driver Loan" program, which helps drivers build credit history, won the Social Inclusion Award at the Taiwan Corporate Sustainability Awards. For younger customers, banks provide online loan application and mobile payment integration to lower the barrier to use; Launched customized financing solutions for small and medium-sized enterprises, such as short-term working capital loans and asset-backed loans. Green finance is one of its features, and KGI Bank supports the financing of sustainable energy projects, which is in line with ESG (Environmental, Social, Governance) investment trends. High-net-worth clients can enjoy exclusive services such as the Zun-Fu Visa Infinite Card, including wealth management and foreign exchange trading offers. Although there is no explicit mention of exclusive wealth management products for the elderly, its wealth management team provides personalized financial planning for customers at different stages of life to meet their diverse needs.
Market Position & Accolades
KGI Bank is a significant player in Taiwan's banking industry, with total assets of more than NT$800 billion in 2024 and a cash card market share of more than 70%, ranking first in Taiwan. As a subsidiary of KGI Financial Holding, its parent company is among the top financial holding companies in Taiwan (the exact ranking is not disclosed). KGI Bank has received numerous industry awards, including the 2020 "Best Bank for Export Insurance Business" (awarded by the Ministry of Finance for three consecutive years), the 2020 "Business Times Domestic Banking Bronze Award", and the Gold Award for Best Business Model Innovation and Best Product Innovation in the "Future Business Awards". Its "Taiwan FidO" project became Taiwan's first financial regulatory sandbox experiment, demonstrating its leading position in the field of fintech.
